French speaking Business Operations Specialist
We are currently hiring a Data Management & Analytics Programme Manager for our international partner with several years of successful presence in the Hungarian SSC market. The company shows a growing and developing tendency, continuously offering new professional opportunities for its employees.
The role holder will be responsible for establishing strategic relationship with markets, engaging senior stakeholders, and governing data and analytics programmes.
- Understanding company’s global processes and systems in great detail
- Considering as one “Subject Matter Expert” in the back office support for many operational practices
- Providing input and recommendations for ensuring global alignment to operational practices and customer contractual requirements
- Coordinating implementation of customer setup requirements with Customer Operations and back office teams
- Generating or providing customer reports
- Managing day to day execution of the contract set up
- Ensuring country specifics are met and overall country operations are delivered under quality & SLA expectations
- Escalation management
- University or College degree
- Fluent English and French language knowledge is a must!
- Relevant business operation management experience
- Can effectively lead meetings; commands attention and can change tactics midstream when something is not working
- Working knowledge in Siebel and/or in SAP systems is a strong advantage
- Good project management skills
- Well organized, rigorous in data management
- Customer oriented attitude
- Good communication & interpersonal skills
- Excellent MS Office skills, and very good knowledge of Excel is required