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German Speaker HR Operations T...

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German Speaker HR Operations Team Leader Budapest állás Budapest, Közép-Magyarországi Régió Magyarország
tata

German Speaker HR Operations Team Leader Budapest

Introduction

 

The primary objective of the Team Leader is to meet and exceed set targets through managing operational performance, attendance and quality of services delivered by each Team Member within his/her team.

 

Function

 

Delivery

  • Coordinate the assigned Team Members’ day-to-day operation while maintaining high levels of functional expertise with respect to Customer’s processes
  • Meet Key Performance Indicators, such as Productivity, Quality and Turnaround Time related metrics, as well as other requirements and goals as defined by the Direct Line Manager through the goal setting process  according to TCS’s Performance Management System
  • Support the Knowledge Transfer and Transition of Service from customer to TCS
  • Acts as PI agent, identifies opportunities for improvement and drives implementation of tangible opportunities
  • Prioritize the workload according to requests from internal and external stakeholders
  • Manage optimal utilization of the Team (work allocation, controlling leaves, holiday planning)
  • Sets and executes mitigation plans effectively for ensuring slippage free delivery in the team
  • Proactively escalate significant delivery issues as appropriate to Delivery Manager
  • Foster and maintain good business relationship with the Customer
  • Participate to floor-walks for the customers and ensures team activities and achievements are well presented

Quality/Process integrity

  • Perform spot-check QA activity on the assigned Team Members’ output delivered
  • Ensure that all incoming task are completed appropriately according to internal and external Service Level Agreements and Schedules
  • Ensure Quality process is followed as per iQMS
  • Responsible for security (Data, People, Information) for the team
  • Focus on Continuous improvement, drive process improvement initiatives and manage implementations

Additional tasks

  • Perform reporting activities as defined by Line Manager 
  • Other tasks that are related to the position and are assigned by the Project Manager 

Requirements

  • Degrees: Bachelor Degree, HR-related studies preferred
  • Good command of MS Office applications, Telephony applications, Leading Payroll tool and Application Tracking systems 
  • Prior relevant experience within the HR/Payroll/HRO environment
  • Leadership experience
  • Advance German knowledge

Apply