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Customer Support Representativ...

Customer Support Representative állás Érd, Közép-Magyarországi Régió Magyarország
mobis

Hyundai MOBIS is one of the main companies in the Hyundai Automotive Group which also includes Hyundai Motors and Kia Motors. Mobis Parts Europe N.V. is in charge of distributing and selling after-sales parts as well as accessories for Hyundai and Kia models in Europe. We work closely together with our different subsidiaries all over Europe, our Hungarian Branch Office is located in Érd, our European Headquarter is in Frankfurt.

MOBIS PARTS EUROPE N.V. Hungarian Branch Office is looking for new candidates to join our company as

Customer Support Representative

(Fluent English and Slovakian speaking or fluent English and Russian)

to support our rapidly growing and successful team

Tasks:

  • Being the contact person towards the B2B customers in terms of daily parts supply issues
  • Tracking parts delivery progress to customers and proactively act in case of identifying any discrepancy
  • Cooperate with sales, local logistic department and HQ to handle the customer issues
  • Handle customer inquiries (i.e.: availability, expected delivery time, price, order cancellation)
  • Investigate and solve customer complaints (i.e.: transport damage, wrong parts, shortages)
  • Communication with customers through window communication channel and phone
  • Regular reporting

Ideal candidate has:

  • University or College degree
  • Fluent in Hungarian, English and Slovakian or fluent in Hungarian, English and Russian
  • Good communication skill both verbal and written
  • User level of IT literacy (office, word, excel)
  • Work experience in B2B customer service is an advantage
  • Customer oriented mind set with can do attitude is must

Benefits:

  • Competitive salary package
  • Modern work environment
  • Great opportunity to work at a fast growing international company
  • Learning and personal development opportunities
  • Motivated and dynamic international team in a rapidly growing business
  • Be part of the success story

Location:
2030 Érd, Fiastyúk utca 5.

How to apply:
Please submit your application by sending your detailed CV in English and Hungarian. Please note, that according to our internal HR process only the suitable candidates will be contacted.