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HR Administrator and Customer ...
(Ref.: 117579BR )
The HR Contact Centre Customer Service Representative (CC) is the interface between the customer contacting and the customer’s HR Department with any HR related queries received through call / e-mail or chat (if applicable). The objective of the role is to support client employees / managers with their questions related to HR policies, tools (including portal navigation) and processes.
Employee Data Management (EDM) job role covers a series of complex and diverse processes, which involves validation of requests, processing of transactions in the HR systems and producing documentation when appropriate. Some of the data have a direct impact on payroll administration, therefore timeliness and accuracy have a pivotal role in IBM meeting contractual requirements towards its customers.
EDM consist of different cross-process transactions including: Personal data change, Organization Data Management, Generic Life Event Management, Absence, Newhire and Exit Administration. It can also include standard and ad hoc bulk reporting. For some accounts Global Mobility and Mass Loads are also part of the EDM scope.
The CC/EDM blended practitioner performs the above activities for a designated country / countries as per management requirements
The blended agent has various responsibilities:
Contact Center responsibilities:
Employee Data Management Responsibilities:
State / Province
City / Township / Village
IBM Business Group
Primary job category
Role ( Job Role )
HR Service Administrator
New Collar Role
Required Technical and Professional Expertise
Preferred Technical and Professional Experience
High School Diploma/GED
Is this role a commissionable/sales incentive based position?
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.