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MULTILINGUAL L1 SERVICE DESK A...

MULTILINGUAL L1 SERVICE DESK ANALYST (AKT) állás Budapest, Közép-Magyarországi Régió Magyarország
techPeople
Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries. 
Our client is a multinational company that is, among other activities, providing their clients with IT solutions on many fields.
We are now searching for a 
MULTILINGUAL L1 SERVICE DESK ANALYST (AKT)

Tasks:
Call and Incident Handling
  • Provide first level call and email support to customer’s PC, including software and hardware related issues.
  • Assign unsolved calls to the appropriate IT teams.
  • Instruct users on processes 
  • Translation of end user communications to English in case necessary
Knowledge management
  • Help to improve and implement new technologies, tools, processes and policies
  • Document new technical solutions
  • Document and share best practices and with other colleagues
Requirements:
  • Fluency in English AND German/French/Russian/Czech
  • Prior experience in Call Center / Help Desk environment OR Education at bachelor level
  • Functional (How to) understanding of Microsoft Operating Systems (Control Panel, Command Prompt, Network and Sharing Center, Internet Explorer)
  • Functional (How to) understanding of Microsoft Word, Excel, PowerPoint, Outlook
Advantages:
  • Prior experience in IT field
  • Technical understanding of Microsoft products and/or Networking
Date of joining: Mid July at the earliest
Contract duration: 3 months (EXTRA COMPETITIVE HOURLY RATE!)
8 working hours per day from Monday to Friday, 8:00-17:00h or 11:00h-20:00h on exceptional cases
Place of work: Budapest/Hungary

Please send your CV online in English or contact for details: ak@tech-people.com JW!ID:[1707150080009005]
techPeople