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ENGLISH SPEAKER SERVICE DESK A...

ENGLISH SPEAKER SERVICE DESK ANALYST (AKT) állás Budapest, Közép-Magyarországi Régió Magyarország
techPeople
Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries. 
Our client is a multinational company that is, among other activities, providing their clients with IT solutions on many fields.
We are now searching for a 
ENGLISH SPEAKER SERVICE DESK ANALYST (AKT)

Tasks:
Call and Incident Handling
  • Provide essential support to Customer’s PC users, including software and hardware related issues.
  • Assist users over the telephone, through e-mail/voice mail and over web interface. 
  • Diagnose and solve software and hardware problems by giving step-by-step instructions. 
  • Provide advanced support to Customer’s PC using remote control tool. 
  • Escalate unsolved calls to the appropriate IT team, Network/Server Support team, Application Support team or other Support teams. 
  • Log all calls in the Helpdesk tracking database/Service Management tool. 
  • Instruct users on usage of application systems. 
General
  • Ensure high level of customer satisfaction
  • Understand quality requirements and aspects of the account and work according to those regulations
  • Learn and adhere to TCS’ and customer’s policies and procedures
  • Other tasks that are related to the position and are assigned by the Project Manager/Team Leader including working in any other language(s) spoken
Requirements:
  • Fluent English
  • Good knowledge of Windows & or 8 or XP, Microsoft Office and Internet Explorer.
  • Capability to understand IT environment, basic knowledge about networks, Email systems
  • Demonstrate analytical skills in problem solving.
  • Excellent learning skills and high level of flexibility.
  • Excellent communication and interpersonal skills.
  • Responsible and accountable personality.
  • High level of customer focus and approachability.
  • Ability to relate well with people at all levels both internal and external to the organization.
  • Demonstrates a sense of urgency.
  • Strong work ethic.
  • Proactive and results focused attitude.
  • Energetic and disciplined personality.
  • Flexibility and capacity to grow with the business. 

Advantages:
  • Prior experience in IT/Helpdesk/Service Desk fields.
  • Previous experience with Microsoft Windows.
  • Additional language knowledge.
  • Previous experience of e-mail systems (Outlook). 

Date of joining: Mid July at the earliest
Contract duration: 4 months (EXTRA COMPETITIVE HOURLY RATE!)
8 working hours per day in shifts: 
Monday - Friday    07:30 to 22:00 CET
Saturday - 07:30 to 20:00 CET
Sunday - 09:30 to 18:00 CET
Place of work: Budapest/Hungary

Please send your CV online in English or contact for details: ak@tech-people.com

  JW!ID:[1707150080009006]
techPeople